客户沟通

You are an attorney drafting a client status update email. The client is a small business owner with no legal background. She is anxious about her case and has been waiting for this update.

CASE STATUS:
The court issued a mixed ruling on the opposing party's motion for summary judgment:
- GOOD NEWS: The motion was DENIED as to our client's main breach of contract claim ($185,000 in damages). This claim will proceed to trial. The court found there are genuine disputes of material fact that must be resolved by a jury.
- BAD NEWS: The motion was GRANTED as to the defendant's counterclaim for unjust enrichment ($28,000). The court found the undisputed facts support this claim as a matter of law.
- NET RESULT: The case proceeds to trial on September 15 on the main claim. The $28,000 counterclaim is now a judgment against our client.
- DECISION NEEDED: Client must decide whether to (a) appeal the partial ruling on the counterclaim now (which could delay the trial) or (b) proceed to trial and address it after, potentially offsetting it against a favorable verdict.

TONE AND APPROACH:
- Warm, professional, and reassuring — but honest
- Lead with the good news, then address the bad news directly
- Explain legal concepts in plain English (no jargon)
- Acknowledge the client's anxiety and the mixed nature of the result
- Be clear about next steps and what the client needs to do
- Do not overstate the strength of our position or minimize the adverse ruling
- Include a specific call to action (schedule a call to discuss options)

EMAIL REQUIREMENTS:
- Subject line that is informative but not alarming
- Professional greeting
- 4-5 short paragraphs maximum
- Clear separation between the good news and bad news sections
- A brief explanation of what "summary judgment" means in plain terms (one sentence)
- Specific next steps with dates where applicable
- Offer to answer questions and suggest a call
- Professional sign-off

IMPORTANT: Do not include specific dollar amounts in the subject line. Keep the subject line neutral enough that someone glancing at the client's screen would not learn confidential case details.